The Courier Guy - ******ion

I bought some goods from a supplier overseas and after arriving in South Africa, the freight forwarder used The Courier Guy for the local deliveries. I called The Courier Guy on Monday 09/09/2024 who told me that my parcels were out for delivery. As delivery did not materialize on Monday as stated, I called again on Tuesday 10/09/2024, only to be told that delivery would be done on Wednesday 11/09/2024. As the items are needed urgently to complete customer orders, I informed the courier guy that I would collect the parcels myself. The storey quickly changed, suddenly there was an issue with this particular consignment. I asked waht the issue was ? But was told by the consultant that she was not at liberty to tell me ! When I informed the "customer services manager" that I would come to The Courier Guy premises with SAPS if required, she told me "not a problem". The parcel belonged to me and not their customer and they were lying to me and messing me around because they have an overdue account issue with their customer. They can refuse to deliver, which would be understandable, in bad taste, but understandable. They may not hold my goods, which have nothing to do with their client. I found the Cape Town "lower management" to be smug & severely lacking in their understanding of the issue.