The Courier Guy Incompetence

I purchased a R 9000.00 item online and the company requested an address for delivery, delivery was included in the price.

The address where I stay is on is a farming area near a highway and we always notify courier companies to go to the nearest town we'll meet at the main (only) fuel station and fetch the parcel from them, and it worked fine.

This specific purchased item was given to The Courier Guy to deliver. I received the track and trace number from the company where my item was purchased and told me the item is sent for delivery.

Three days went by and I did not receive a call from The Courier Guy driver to pick up my parcel as I usually do from other courier companies when delivery is ready.

I called The Courier guy office in Rustenburg and after giving the lady my track and trace number she told me the delivery was done and the tem was received and signed for. I told her I did not receive the parcel and also did sign for it. She then told me sorry sir that was the address given to them and they went to the fuel station quick shop and gave the parcel over the counter and an unknown person also sign for it.

I asked her how can a parcel destined for a specific customer name to receive and.sign for it be given so irresponsibly over a counter not calling the legitimate customer and allowing an unknown person sign and leave it there, how ***********.

Just then got rude and told me sorry sir that was the address given to them and it is where the driver dropped it off, I asked her how *********** can a courier company be delivering an item costing R9000.00 and let any person sign and accept it, without notifying the intended person.

We went to the fuel station convenient store where The Courier Guy told me theu delivered my parcel and hoped we find it there, the manager took us to where a few items were left and luckily found the item with my name and cell number on the box.

The manager that showed me my parcel also did not call me to pick up my parcel in 3 days, letting me think it is convenient to claim it themselves if the item owner doed not come and claim it.

I'm so appalled by the incompetence of The Courier Guy to handle the transport and delivery of person's valuable items.