The Courier Guy image vs reality

Don't be fooled by the Courier Guy's massive advertising campaign. My supplier sent a parcel from Lonehill (JHB) 7 days ago, - it still hasn't arrived in Northcliff (JHB). The Courier Guy did not contact me to inform me that there is a problem, I had to try to contact them. After 3 attempts they finally rep****. Unfortunately, I'm still waiting for my parcel.