The Courier Guy gives shoddy service and makes illogical excuses

I have used The Courier Guy on a number occasions and have generally had good service from them up until now. On Friday, 07-01-2022, I placed an order online with The Courier Guy to do a collection for me in Centurion and to deliver to me in Gordons Bay. The payment went off my bank account at the same time that I did my online booking.

Today at 15:30, I went to track my parcel only to get a message on their tracking system that said "payment pending".

On calling The Courier Guy, I got all sorts of useless excuses from the lady I spoke with, none of which made logical sense. On asking to speak with her manager, she put me on hold (easily for about 10 minutes). When she eventually came back, it seems like her manager refused to speak with me and I was told to contact the person who is handling my account.

I don't have an account with The Courier Guy so this would be virtually impossible. It seems like, with the new year, comes shoddy service from The Courier Guy. One would have expected better service based on how small business has been affected by lockdowns, etc, unless off course, The Courier Guy have now got too big for their boots!!!

My waybill number is FZS4S