The Courier Guy dropping the ball

Have been using The Courier Guy for years and over the years I received excellent service and as they grew bigger, the service levels dropped tremendously. I always recommended The Courier Guy to everyone I speak to because deliveries are always done timeously without problems, but this Festive season, they dropped the ball completely. Had so many missed collection and deliveries done to wrong addresses and even have local parcels taking 3 weeks to deliver. My guess is they are not employing enough people to do the jobs and do not provide adequate training. Open Communication channels are non existent and employees are not putting in any effort to try and provide the good customer service I use to receive from TCG a few years back. The Courier Guy, I do hope you take this criticism seriously (and all other complaints) to focus on bringing communication and customer service back to a good standard. It is frustrating to not be able to sort out issues because your phone lines are cutting out and constantly busy, the web chat function is not actively monitored, the whatsapp support is no help at all and the e-mails are just not getting answered at all or fast enough. You should really try harder. No excuses.