THE COURIER GUY DOES NOT CARE!

My experience with The Courier Guy has been nothing short of frustrating and disappointing. I had clearly specified the time window for parcel collection, yet they attempted to collect outside of those agreed hours. Without notifying me or even attempting to confirm the issue, they went ahead and cancelled the delivery — without my consent. I only found out days later when I visited their office in person, where I was told the delivery had been cancelled and that I would now need to pay again to send the parcel. This is completely unacceptable, especially considering the fault was entirely on their side. To make matters worse, I tried reaching out for assistance on their WhatsApp support link — only to receive irrelevant, copy-paste messages that offered no help whatsoever. I also attempted to call their offices multiple times, but no one ever answered. There was absolutely no way to get proper support or speak to someone who could resolve the issue. The Courier Guy has demonstrated poor communication, zero accountability, and a total lack of customer service. This experience has cost me time, money, and patience. I will definitely not be using them again and would not recommend them to anyone expecting professional service.