The courier guy damages.

I have sent and received 3 different orders over the last month that has come back to me as damaged, I follow the guide lines with regards to packaging the orders with a lot of bubble wrap and then place the orders in a box with all the relevant stickers of stating that the parcel is fragile, yet the parcel gets damaged.

Then it falls on me when my clients complain, and I have to redo the orders out of my own pocket, thus eating into my profit margins. there is one of the orders I have had to do three times over due to damages when using the courier guy.

I follow the instructions with regards to reporting the complaint with the courier guy and up to this day I have not had any feed back from the emails I have been sending, and I have been waiting a month with no feedback or acknowledgements of my numerous mails I have been sending.

at the moment I am so frustrated that I can not get through to anyone. its gone so far as that I am looking at using another company to courier my parcels for me, I just feel that the courier guy is such a big company and I feel that because I don't spend hundreds of thousands with them that the just look me over when it comes to complaints.