The Courier GUY

We have used them very successfully for some time now, but in the in the past month they have dropped the ball on two occasions that did some reputation, financial damage and to my customers! The latest one: we requested two collections in Durban on Friday the 6 March for delivery on Monday 9 March in Port Edward KZN. We arranged with one of our support companies in JHB to send down 3 techs to assist us on this installation, because it was indeed a very tricky installation. We paid for the Aircraft, the rental, the B&B for two nights etc. Monday at about 10H30 the Courier Guy called me to inform me that my one collection was not done, and the parcel will only arrive on Tuesday afternoon. Their reason was that they did not have a IO number from the supplier and they went there twice to collect. I then had to call the people on their way down to us to cancel the trip, without the equipment we could not complete the installation. So our financial loss is their time, paid for, plane tickets, paid for, rental paid for, B&B paid for. My client upset with me. I subsequent called their HO and for the first time because I insisted to speak with their MD I was put on hold for 4 mim 37 seconds. I called back and insisted again to speak to their MD, His PA answered and I explained to her, through our conversation she blamed my supplier, and commented as follow to me" stuff like this happen" Really!!! She eventuality said that she will investigate and come back to me. She did, with the following comment: The Courier Guy went to my supplier twice on Friday and my supplier would not release the goods. The Port Edward branch stated on the request to collect that they must refer ask for my Company to collect the goods! She then said that they have two recordings of them calling my supplier to confirm that they were there indeed, and they spoke to a lady there and she gave me the name. I deal with this supplier every week and this supplier know us very well because we have been trading with them for about 3 years. I called my supplier and they confirmed that nobody came to collect our goods, my supplier confirm as well that they never let the collection company leave until they have spoken to their client, should there be a problem. and the lady The Courier Guy claim to have spoken to have left their employ in January already. The PA said she will forward me the recording, still nothing. So make sure before you do business with them, they don't care or mind you losing money because of their inability to do their job right and are always ready to blame others. I would thought after losing thousands of rand because of them, I would not be charged for the deliver today but they did, shows a lot of character and client care.