THE COURIER GUY ******!

It appears to be a regular occurrence these days where courier guy overcharges me then when i notice and query it, they decide they are sorry and they pass a credit. Ive asked for Manager intervention since the 1st incident last year but it seems they only interested in taking our money.... Last year I sent a package from Pretoria to Durban, clearly marked fragile. when it arrived in Durban, the goods were smashed as if a box had been packed ontop of my flyer bag... I asked for at least half of the value back (R150) n they point blank refused... they did refund the courier fee but no apology and no care that a fragile parcel was handled so poorly.... Latest incident, I sent 2 exact same packages (shirts) from Pretoria to Vaal, both quotes R149.50, both times the charge was changed to R 239.20 & R284.05 respectively... I queried why and suddenly credit was passed amounting to R44.85 & R89.70 respectively. Still an overcharge of R 89.70. I queried continuously only t be sent a cynical remark and told to pay more money into my account... Seems the once awesome courier guy is no longer as awesome and is all about the money... Ive asked to speak to a Manager numerous times n no one is interested!! Be careful and check your statements for overcharges!