THE COURIER GUY - COULDN'T EVEN SEAL THE DEAL TO MY PACKAGE

We as a company rely on our couriers to be fast, communicative and in-the-know about what is happening in their branch.

This was not the case. We have been trying to open an account since December 2021. There was indicated that someone would collect the account documents from our offices... I had to contact them multiple times to remind them. The only reason provided was that the branch is quite "busy". Well,, so are we and I still have time to pick up the phone and contact my clients to inform them of some rather bad news.

Due to the lack of communication... we had to deliver the documents ourselves. It was delivered on Monday... THURSDAY after not receiving ANY feedback... I contacted the branch and it was indicated that some documents are still required...

FIRST of all .... why was I not contacted the moment this was noticed by them? SECONDLY... We were not made aware that the said document had to be returned as the rates are available on the document and we were under the impression that it was our copy.

Anyway, we will be contacting alternative courier services... we apologize for wasting time on trying to work with The Courier Guy,