THE COURIER GUY COMPANY IS DISHONEST AND THE COMMUNICATION IS VERY POOR

I did a quote online for goods to be collected form jhb to cpt. Quote was R1423.62.

On 29/03/2021 I did a quote online for goods to be collected in JHB. I was quoted R1423.62. I had R1150 in credit in their account and realized I will have to top up to enable upliftment. I paid in another R800 as this would cover the costs of R1423.62 and then I would have some more credit left. I emailed the proof of top up to their online services and requested that they confirm receipt and that all was in order for upliftment. no reply. My supplier phoned today (two days later after making payment). Parcels still hasnt been uplifted and they are closing early. I phoned the manager he said he will find out but according to them the parcel will only be in cpt on the 6th of April. I then got a message from my supplier. The courier guys uplifted the stock and they send a waybill number. I phoned the courier guy again and they said the goods will be at the depot in cpt tomorrow 2 April and I can collect there before 1. (I need to drive 300km) to collect the goods I paid for to be delivered. I then received a waybill from the courier guy today amounting to R6514.52 and they are holding my stock untill i pay the balance??? This is not the quote I accepted and paid for.