The Courier Guy Company and Reebok Online

This is for Reeboks customer service together with the Courier guys customer service. I Placed an order via Reebok end of November 2024, requested a return first week of December 2024. Firstly had to take pictures of the clothing items in order to process the return request which is a first. Secondly once the return request was processed I never received the collection tracking reference. Followed up with Reebok, I was told Nureesa I would recieve a collection date, which I never received. The Courier guy driver came to collect 3 weeks later on Christmas eve, while most people are on Festive leave. The collection was never rescheduled. I phoned multiple times and finally received a collection tracking number. Today 13/01/2025 was the third rescheduled collection date, I had just missed one call from the driver, I phoned back immediately, he didn't not answer and left even though there are people at home with cars parked in front of the house. I followed up straight after with customer service and all phone calls were cut while being place on hold. My cellphone number is on the system however not one call agent phoned me back. I regularly purchase online and this is the worst customer service I have recieved. I would avoid Reebok online and using The Courier guy going forward to prevent any further dissapointment. I will attempt again tomorrow for the fourth reschedule of collection