The Courier Guy Bad Service

I have been a customer for a few years. At first your service was awesome. However, I have been experiencing quite a few issues in the last couple of months. Late collections. Late deliveries with no communication. Overcharging. NO COMMUNICATION. Trying to get assistance over the phone is a joke. Either your lines are faulty or your staff is just too tired to deal with all the complaints and rather put the phone down in your ear.

My latest service dilemma is you not being able to tell me where the parcel is that you collected from me on the 3rd of December 2019. Your tracking somehow stopped on the 5th of December 2019 and I have been asking for feedback for over a week, yet no resolution. Today, 17 December 2019, I receive an email from your operations team stating that your driver can't recall having a delivery like this!!!! Surely you have state of the art scanning systems that can tell you who was the last driver that scanned the parcel? Surely it can't take you over a week to check that? Six emails later. Four calls that literally wasted my time by cutting the call. And still no resolution. Now I have an unhappy customer due to your pathetic service. I can't even tell him where the parcel is because you can't tell me. I cannot trust a company with a chain in my business that cannot deliver the service they sell. In your line of business, communication is crucial. Yet we the customers are having to run after you, and then still have to double-check our statements for overcharging. Besides the many negative reviews I am seeing here, what's more concerning is the fact that The Courier Guy hasn't made any effort in responding to a single complaint here. Time to search for a new courier company.