THE COURIER GUY BAD SERVICE

VERY BAD SERVICE. MORVET POTCHEFSTROOM LOCKED A PICK UP FROM DESIGN BIOLOGIX PRETORIA. THE PARCEL WAS PICKED UP AT DESIGN BIOLOGIX ON THE 1/02/2022 WITH INSTUCTIONS OF OVERNIGHT DELIVERY TO MORVET POTCHEFSTROOM. THE PARCEL WAS CLEARLEY MARKED AS VACCINES AND MUST BE HELD COOL. PARCEL WAS DELIVERD IN RUSTENBURG ONLY TO BE PICKED UP THE THURSDAY 03/02/2022 AND DELIVERED TO MORVET ON THE 4/02/2022. ON ARRIVAL THE PARCEL WAS OPENED AND THE ICE BLOCKS WAS MELTED AND THE VACCINES WAS HOT. THE COURIER GUY NOW REFUSE TO PAY FOR THE DAMAGED VACCSIES, JULLIAN FROM THE COURIER GUY HEAD OFFICE AS WELL AS PHILLIP PIETERS FROM POTCHEFSTROOM SAID THAT THEY WILL CREDIT US FOR THE COURIER COST BUT NOT FOR THE VACCINES. JP FROM POTCHEFSTROOM DID NOT EVEN CALL ME BACK IN FACT APPARENTLY THE MANAGER IS ON LEAVE AND THEY DID NOT EVEN KNOW WHO WAS IN CHARGE. I STATED TO HIM THAT THIS WAS CLEARLEY THERE FAULT BECAUSE THE PARCEL WAS DELIVERED WRONLY TO RUSTENBURG. IN THE FIRST PLACE AND WAS NOT KEPT COOL AS THE PARCEL INDICATED THAT IT IS VACCINES. I DID STATE TO HIM THAT THIS WAS UNACCEPTABLE AND AS THIS WAS THERE FAULT.