The Courier Guy Appalling Customer Service

I have been using The Courier Guy for 5 years now. I've had generally good service by them. However, recently 3 parcels that have been sent have arrived damaged. I take care and with great caution of my packaging!!! My clients did contact the courier guy and with many promises they would be called back. Nothing happened. The clients then contacted me. They were extremely angry with the courier guy's lack of professionalism as the parcels were insured.

I then made contact by sending emails to the relevant departments *** *** ***

None of the above have made any effort to resolve the matter!!!

I had 1 email back from Sebenzile saying it's being investigated and never have heard again since. I have spent 1000's upon 1000's of Rands in the last 5 years with The Courier Guy, and this is the way we get treated.

Insurance means nothing, you pay on top of a heavily inflated delivery charge to have no comeback. Appalling service. I advise anyone that is thinking of using The Courier Guy to think again.

I feel embarrassed as my clients have not been honoured with a refund. Although they are not blaming me for The Courier Guys bad service, I'm trying to maintain a good business ethic with my clientele.