The Courier Guy and their Consultant Dylan in Bloemfontein who has zero respect for the companies customers

On Friday 23rd package arrived and my mother went to pick up a package we had sent her from joburg and she went to the locker at value mart in Fleurdal only to find the locker was offline. My wife texted the online whatsapp channel and was informed by the rude consultant by the name of Dylan that the driver knows what to do and closed the query without informing my wife whether the package will be delivered to an address or my mother would need to once again go and check if she is able get her package. My mother went on saturday and the locker was still offline and when she enquired she was told to fetch the parcel from a kiosk. Today monday the 26th, immediately when my wife said Hi she was informed that parcel was fetched from the locker and is at the hub and Dylan immediately closed ticket. once Dylan was asked when parcel will be delivered, she was told to fo to showgate and once again Dylan closed the chat. Is this how you treat a loyal customer who has been using courier guy for the past 4 years to deliver goods? Whats worse is on the receiving end is a 70 year old who is being sent from pillar to post some arrogant consultant who is hiding behind a whatsapp channel knowing that your company will not even punish such behaviour. This is trully disgusting The Courier Guy and extremely disappointing that even as we speak my mother has not received a parcel that was confirmed to have been in bloemfontein on friday already