The Courier Guy AKA The Courier *****

Package delivery is NOT Rocket Science. The folks at The Courier Guy's Cape Town branch show what happens when matric passing grade is 30%. Incompetence, ignorance and indifference - and your package still does not arrive. I wrote a scathing review yesterday, which has been upstaged by what seems to be continued stupidity (a word which I abhor, but certainly applies in this case) of this collection of idiots today. After placing two clear phone requests for a delivery of a long overdue parcel over a four day perios, the customer (dis)service person averred to have sent the change of delivery address to the dispatch department. The dispatch department seemed incapable of following this request, and the parcel went delivered to the original, wrong address. The customer (dis) service lady claimed that she had passed the message to dispatch, which was confirmed when the dispatch manager called me - offering no explanation. I informed him that I would be WRITING A REVIEW unless the sender (not me) was refunded the fees, since what was paid for - timely delivery of time sensitive material, just was not given. Per the Consumer Protection Act, if a merchant does not achieve their promise, this can be requested. This refund did not occur, so, as promised, I wish to publish for others to read just how this group (The Courier Guy) continues their ****. The incompetence is so widespread it is hard to suggest a "fix" - other than to use a reliable, well established, courier - FEDEX, UPS, or DHL. For your health and sanity sake, forget about the Courier Guy - (rhymes with BIG FAT LIE). Expletives have been deleted, but certainly apply to this case.