THE COURIER GUY - ACCOUNT HOLDERS BEWARE

THE COURIER GUY is taking way too long to rectify an issue regarding my account with them since 15 February 2021 till date( NOW 2 MONTHS ). I found my account to be incorrectly balanced and I was paying for collection for other account users and funds have been deducted from my account. I have attained proof of this and I have queried this with the staff and till date there have been no resolve whatsoever. I have had my account with them for years and encountered this issue a few times. THE THING I DO NOT APPRECAITE IS ME UTILIZINNG MY TIME TO FIND THEIR MISTAKES.THIS IS A WASTE MY TIME, EFFORT, RESOURCES AND MONEY .YET THEY HAVE NEVER COMPENSATED ME FOR FAULT FINDING THEIR MISTAKES. I would like to make new and existing users aware and keep track of their account so they don’t run the risk of getting ******. I would like to make mention they are a good and efficient courier services with deliveries however administration/accounts seems to be mismanaged and communication from this department is very poor. I would also like to bring to attention that I do utilize other courier service such as Fastway couriers, and they seem to be affordable also. I have used their services for a longer period of time and hardly encounter any issues with them. Just thought I would give you guys a heads up, I Hope they would rectify their mistakes and better their service in future before they lose customers and give themselves a bad reputation.