The Courier Guy

We (i.e. my company) used TCG from late 2013 until the end of 2020 when we were overcharged for some 3 shipments. (actually not just 3 but we laughed off small mistakes over a period of years). Generally our experience of the delivery service was good. That counted for a lot and made customers happy. Our experience with their administration was not good starting when we got shunted to Post Shepstone - who I'll flatter by describing as woeful. Anyway after a year two of the three overcharges were corrected. The third is in the hands of the accounts department where it remains - to this day I assume. Taking the matter to the MD Stephan Gleisner ('don't help the problem get out of hand") , Regional Manager Janita vd Berg ("you are quite right" she said always talking a great game) & the local franchise Port Edward Elize Walters (" its in the hands of our accounts dept" she said having learned the TCG way) - didn't help. The account has now disappeared with the advent of their new system. Along with the disappearing account went my respect for TCG their management and a small credit balance. The amount of money involved is small - but the principle is not. Left a fairly unpleasant aftertaste really!