The Confused Guy

What an absolute disgrace of a company. According to my waybill number the parcel was delivered this morning and received by a person who I do not know. Having read the complaints of others below, it seems The Courier Guy is renowned for delivering packages to anyone with a face and then still think photo evidence of the individual is going to cut it. Without proof that it is in fact the correct recipient, how do think it's going to work out? Upon finally getting through to the Cape Town branch, the lady was impatient and dismissive, as if I caused the problem. She then provides ambiguous info saying that it was not my package and is the incorrect waybill number, and that my package is still out for delivery. So I request how I can go about tracking my parcel, what the correct waybill number is, and/or when it will be delivered. She then reverted to say that the package was incorrectly scanned in JHB and that I should contact the retailer I purchased from to contact TCG and try sort it out.

The Courier Guy is highly unprofessional and deserves to be taken down by a more competent and competent courier service. They honestly do not deserve to take money from hard-working South African citizens until they get their act together. Seriously disappointing.