The 5 stars are for Ziaan Sechel (JHB Head office) BEST CUSTOMER SERVICE

The agents respond to queries like they are doing the customer a favour. My parcels were delivered to the wrong address twice in a space of 6 weeks (my supplier uses them as a courier partner). In March 2026 I spent the whole day trying to track my parcel only to find out that it was delivered at an incorrect address. Today April 2026, the agents plus the so called Ops manager would go ahead to confirm that my parcel was delivered to an Incorrect address and to them this delivery was in order. I was lucky to have Ziaan Sechel from the courier guy JhB head office assist me in tracking down the parcel, contacting the delivery guys and having the parcel collected from the incorrect address and delivered to me. Ziaan was efficient and professional, more than I can say about the Ops manager. He quickly resolved my query without causing any further frustration and confusion resulting in my package being delivered to me same day. Thank you Ziaan for being professional and making me believe that good customer service does exist. You deserve not only 5 stars but a promotion to head the poorly managed customer service department at the Courier Guy. A query that took your colleagues and Ops manager 2 days of wasting my time took you under 30 minutes to resolve.