Terrible Tracking Procedures

In the beginning this was awesome services, with no complaints. Now we can't complaint about a service as there are no service. I asked for a location of a parcel this morning as it's urgent stock I am waiting for....I was told it's in transit, I advised that I can see on the tracking it's been in transit since Monday, I got quite a sarcastic reply saying that's is not like a bakkie they can track it's a truck....so how do they track their vehicles then ? Bakkie can be tracked but not the trucks. On top of that I have send over 35 Pudo Parcels the past month, and so many issues with the pin codes and messages not received...I have another what's app conversation we're what they say and what the tracking says are so different....is the tracking the issue ? Or is some of the staff an issue? It feels like you disturbing when having a query instead of getting the support any person deserves. Time to start shop around, I will rather pay more and get service than having to get these type of answers when asking for assistance.