Terrible support and zero willingness to help with custom integration.

I’m extremely disappointed with The Courier Guy’s support. For days now, I have been trying to get assistance with a custom integration, and instead of getting proper technical help, I’ve been met with delays, weak excuses, and what feels like complete unwillingness to assist.

Genuine question: does anyone know of a courier company that is actually willing to support custom API integrations properly, instead of just avoiding the issue with excuses?

What is most frustrating is that nobody seems prepared to even try to understand the requirement properly before dismissing it. Instead of asking the right questions, checking with the relevant technical team, or finding out exactly what support is needed, the response has just been one lazy excuse after another. It feels like support would rather avoid the issue than actually help solve it.

When a customer asks for integration support, the bare minimum should be an effort to understand the request and guide them on what is required. That has not happened here. There has been no ownership, no urgency, and no real attempt to assist.

This has wasted my time and created unnecessary frustration. Very poor service from a company that should be doing much better.