Terrible service from The Courier Guy and PUDO

This is the worst company for customer support. I have a PUDO account, and for the 2nd time I have tried to use a Kiosk and got an error saying, "There is a problem". I went to another Jiosk, which then said that the Deposit PIN does not exist. I have tried to use PUDO "Support Request". There is no feedback that the request has been received. I have had no email, no phone call, no WhatsApp, absolutely ZERO reply. I have tried to phone the number on the Waybill, ***; no one answers.