TERRIBLE SERVICE DELIVERY AND CUSTOMERS' COMMUNICATION & FEEDBACK

I run a business and made sure to order stock in time,18th of December whilst knowing that the Supplier is closing on the 21st of December. The invoice was paid and courier booked, Waybill No: L38Z8Q at 12:10 on the 18th of December. The pickup was every time postponed for the following reason, "parcel not ready". The parcel was already made-up on the 18th of December, same day as the order. For 3 days, 18th - 20th of December they apparently just pickup, noticed the parcel is assumedly not ready and left without trying to find out what is the problem. On the 21st of December at 08H00, I called the courier guy on their national number, requesting the pickup of the parcel and warned them that the supplier closes at 12H00. At 10H00 I called again, sent an email but no positive response. At 11H30 I eventually spoke to the Area Manager, Thabo who promised to send the driver back for collection. I gave him the Supplier's Rep's contact number to confirm that the parcel is ready. They eventually arrived at the supplier's dispatch area, took a photo and left. They did not again bother to call me, the client to offer a reason why they did not pickup my parcel. This forced me to get into my own vehicle, travel all the way to Northriding from Brits, to ensure I get my stock that my business can continue throw the suppliers' closing period. THE COURIER GUY claimed to be the best courier company in South Africa but regretfully failed in service delivery and proper communicate with their customers.