Terrible Service and Poor Communication

I booked a parcel for Collection and Delivery via the xoc.co.za website from Johannesburg to Prieska on Wednesday, the 6th May 2020. (2-3 days delivery). I received an order number (879372) which I paid for via Nedbank Internet Banking (Same bank as The Courier Guy) and used *** for Proof of Payment. Payment was made at 13h17. I called later for an update and was told that they did not receive payment. I resent the POP and the parcel was then only picked up on the 7th May 2020. When I checked the website today to track the parcel (Tracking Number: TCG***0), it showed that the parcel was in Upington. My client spoke to Ernest at the Upington Branch and was told that the Johannesburg Branch made a mistake and that they were sending the parcel back to JHB for delivery. Nicely shifting blame there Ernest. It had now been 5 days and my 2-3-day delivery is still on route. A Lady at the JHB branch is the ONLY one who called back to give an update and is busy trying to resolve my issue. Thank you Trisha. I received your email. Much appreciated. What I want someone from the Courier Guy to tell me is....when was someone planning on calling to inform their customer of the mix-up and delay in delivery and when can I expect a refund for the difference in delivery charge, as this delivery will fall WAY outside the time-frame for what I paid for. Definitely won't be making the mistake of utilizing The Courier Guys again.