Terrible service and no accountability

Using their pudo app they repacked one of my parcels, some of the contents went missing, they claim that it was badly packed so hold no liability. They found some of the goods but the rest was taken. They say that the parcel definitely looked different after transit to the hub. No answers for ages until you enquire and push. Second instant sent items clearly marked fragile and do not stack. Both boxes ended up absolutely destroyed with the items inside absolutely demolished. Went into branch said they would follow up, nothing happened, sent through to probaly the only person that does work at courier guy in Secunda, he assisted. Feedback was that they are not liable because too much time has passed since the incident. Although no denying that they destroyed it, they still do not take responsibility. This company does not care about your business, they want your money. They will find any reason to deny accountability. There customer support is non existent, the WhatsApp line automatically cuts off the conversation, so it's pointless even trying. They are sharks and I encourage everyone to stay away from them and their zero business ethics