TERRIBLE SERVICE

At 14:21, your driver contacted me to deliver a parcel. Unfortunately, I was momentarily unavailable as I did not have my phone with me. I returned the call at 14:24, only to be informed that the driver had already left. I was then assured that the driver would turn back. I proceeded to wait outside my house for 20 minutes, but no one arrived. I attempted to contact the driver directly, but my calls went unanswered.

At 14:43, I contacted your call centre and, after holding for 10 minutes, was informed that the driver was “10 minutes away.” No delivery followed. I called again at 15:04, waited another 10 minutes on hold, and was then told the driver was “15 minutes away.” Still, no delivery took place.

At 15:36, after yet another 10-minute hold, I requested to speak to a manager. The call centre agent was extremely rude and refused to escalate the matter. Instead, I was told that delivery could take place anytime before 17:00, which is entirely unacceptable given the prior assurances.

As a result of this poor service, I am now 40 minutes late for an important event that required the parcel. This level of inefficiency, lack of communication, and disregard for a customer’s time is absolutely unacceptable.

To make matters worse, we have been using your services for our own business deliveries. Based on this experience, we will no longer be doing so.

I expect a full explanation and appropriate action taken regarding this incident.