Terrible customer services from The Courier Guy

Terrible service. I am currently waiting for a package to be delivered. I used their WhatsApp line to track my parcel and was informed that it would be delivered today, 30 September 2024, at 08:53 this morning. I called them at 16:00, only to be told that the package would now be delivered tomorrow. The agent on the WhatsApp chat, led by team leader Luceiona Gouws, insists that the package will still arrive today, clearly showing she doesn’t know what she is doing. I have wasted my money hiring a service provider to install my hair today based on the promise of delivery. There is a significant communication issue. The Operations Manager, Donovan was extremely rude, as he hung up on me. I am disgusted by the service I have received. Businesses should reconsider using the Courier Guy if they value their reputation."