TERRIBLE CUSTOMER SERVICE AT COURIER GUY

The only time you should use the courier guy is if you want to be treated like a common ******** and spoken to with arrogance although you are the Client. I will be changing over courier services as i have never in my life before experienced such bullying from a manger by the name of Sylvia in the Durban Branch. I had a parcel that i booked to go to cape town when the driver came he picked up just the documents and the number plates where left behind. Within seconds i realized and called the courier company to ask if they could please give me the number of the guy as he just left and should be around the corner ... The helpful Johannesburg operator said she would transfer me to Durban as only they have this details, I did advise her that i did try calling the Durban branch although its a mission to get through there lines. After a few times of her trying to transfer me i eventually get through to manager by the name of Sylvia this person should really not be in customer service or even be allowed to engage with people because she was rude from the word go ... she first started to say that she cannot give me there drivers number which i understood but i asked please can you call him as hes just left and should be around the corner thereafter she gave me excuse after excuse with much arrogance without calling the driver after i persisted she eventually called the driver who than said he was in bay head (which is obvious hes gone so far because she spent more time arguing with me than actually calling). I then explained to her that this parcels have to go together as my client needed it urgently after me begging for solutions she eventually said she would send a second driver and that i should leave it with security and the driver would come back by 9am this morning nobody came so i called back to head office to find out whats going on i explained to the agent that i don't want to speak to the lady from yesterday as she gave me such a hard time ... i was then transferred to the same lady rude Sylvia who told me she remembers me clearly and asked if the driver didn't come to which i rep**** no , than she has a conversation with someone on the otherside without even telling me hold the next thing she comes back on the line saying oh all the drivers are busy than i try to explain to her for the umpteenth time that the pieces have to go together she then then continues to be rude and speaks about me to another agent while i listen in (I'm sure i dont have to go into detail about how unprofessional this is.... if you want to gossip about someone at least have the decency to put them on hold so they cant hear you .... i then ask to speak to a manger after she gives me an earful and then she advise a manager would call me back and they still haven't . This Lady should not be allowed to deal with people... this kind of arrogance should not be allowed in customer service .. i will be taking all my work to another company because i refuse to be subjected to verbal abuse by someone i'm actually giving work to ... This makes no sense at all !!! DONT USE THE COURIER GUY DONT DO IT !!!!