TAKING NO RESPONSIBILITY FOR MY LOSS!!!

We have been using XOC( The Courier guy booking agent) and the The courier guy, directly for almost 3 years now to do deliveries for us daily.<br> <br> The last parcel we sent with them was to Hong Kong, which cost us R1530 and declared a R4000 parcel to them.<br> <br> We very specifically asked that this parcel be marked and handled with care for delicate breakables.<br> <br> This parcel arrives in Hong Kong, supplier sent us pictures showing the stock was totalled! We suffered a <br> R 3631.20 loss on the goods due to poor handling by the courier.<br> <br> <br> <br> Since we have never had any damaged goods transported by the courier guy, we were shocked to find out that the so-called R1000 comprehensive cover that we should automatically enjoy, and signed for as account holders, is just a wooly mammoth! <br> <br> Even after sending Managing Director, Stephen Gleisner photo's and explaining the problem, we got NO COMPENSATION FOR OUR LOSS!!! Just this month alone, we have spent more than R3000 on account with the courier guy, but so much for loyalty and a 3 year relationship. <br> <br> We are on the verge of franchising with loads of expansion on the way, short sighted much,<br> <br> Expected more from a leader.<br> <br>