TAKE A VIDEO ?? OF COURIER GUY COLLECTING WHO DOES THIS ?

A NOTE TO THOSE USING THE COURIER GUY WHEN SOMETHING GOES WRONG YOU WILL BE ASKED TO PROVIDE CAMERA FOOTAGE OF THE COURIER GUY COLLECTING YOUR PARCEL - YOU WILL ALSO BE ASKED FOR A SIGNED W-BILL. IN MY INSTANCE WE HAVE AN ACCOUNT AND HAVE ALWAYS GOTTEN THE EMAIL OF COLLECTION. HOWEVER THE GUY COLLECTING IN MELVILLE SCANS OUTSIDE THE SHOP AND NOT IN THE SHOP - THIS IS A PROBLEM AS WELL AND THEY ARE NOT SUPPOSE TO DO THIS. 8 PARCELS MISSING AND NO ONE IS ACCOUNTABLE