Support staff (Nieta ****si) at Pudo/The courier guy are completely useless and spiteful.

Nieta ****si support staff at Pudo/The courier guy. This lady gave me incorrect vague instructions after multiple emails with her for assistance in redirecting a parcel. She adviced me via email that i should create a new booking, which i did. Only to tell me afterwards, that the booking shouldve been made from a kiosk to a locker, instead of a Pudo box to a locker. Then she sends me an email for instruction to credit, but no indication of the parcel that needs to be redirected to Sasol Olivedale. She is either just plain spiteful or deliberately misleading customers.