Still Waiting on a Parcel

I had ordered something on Friday and luckily for me it was due to be delivered on Monday. Not me expecting my intercom to ring only to find they returned it to the hun because my phone was off. Granted it was my fault, Tuesday same story only this time they add that there was no one at home. I have video footage showing that they didn’t even pass my street. Third attempt today (Wednesday) having given them an alternative number. They say they couldn’t reach that number because it is wrong. I asked someone to call it and lo and behold it works. All this time tracking the parcel online as well as communicating with an agent who is yet to respond. This is the worst service I’ve had from a courier. I’ve had multiple deliveries done to my address with no problem. Might I add their depot phone is also not being responded to. Hai guys do better