Steer clear of these guys if you value your goods and need reliable service.

Unreliable service, empty promises, poor if any communication, lame excuses and basically the opposite of their mission statement; that is what you can expect from The Courier Guy.

For example: We asked for a package to be picked up and days later it still wasn't picked up. We expressed our disdain to Jesse (at the Ermelo kiosk) who after we had to call again after sending e-mails that went unanswered and he promises to call on Saturday morning. On Monday I receive a call that the package has finally arrived. Upon asking what happened to the call on Saturday Jesse says he was not on duty then. So I asked Jesse how he could make a promise he knows he won't keep and he said I made a good point. No apology or anything.

I know that during lockdown it is harder to deliver from remote areas but they can't even do a pickup reliably from Jhb.

We've had a package here for weeks that doesn't belong to us and we notified Koos at the Ermelo kiosk about it via e-mail but there has been no response. That just goes to show how little they care about the customer's goods.