Stay away from The Courier Guy

We have been using The Courier Guy for well over a year and we have had some terrible experiences with with them during this time.

On one such occasion, we sent a package from Johannesburg on Monday 30 November 2020 to be delivered to a venue in Cape Town on Wednesday 2 December 2020 via airfreight for an event where we were the headline sponsor.

The event was scheduled for Friday 4 December 2020 so there was more than enough time for the package to arrive in time.

Upon arriving at the venue on Friday 4 December, we realised that the parcel had never arrived. We called The Courier Guy repeatedly between 7:30 and 9:00 to track the delivery and find out what went wrong. The call centre agents continuously put us on hold for at least 20 minutes at a time after which the call got cut off. We weren't able to speak to anyone in management about this issue.

At 9:00, we made the difficult decision to cancel as the main sponsor of the event due to our stand not arriving and as such lost a considerable amount in not only revenue from the event, but also reputational damage.

When we were finally able to speak to someone in a management position, we were told that the package was sent via road freight (we specifically requested and paid for airfreight) and was due to be delivered in the early hours of Saturday morning (well after the event concluded).

On top of this, our sturdy packaging cases that we use to transport our goods around the country have been damaged in the past by The Courier Guy and they have refused to repair the damage.

We courier items around the country on a monthly basis and will take our business to another courier company who will take the necessary care to ensure our parcels are delivered on time and with enough care for their customers business.