Spineless ***ards who ignore clients rather than take responsibility

This review is regarding the Johannesburg branch. I'm a beekeeper in KZN. On 21 December a honey shipment went out to a client in Pretoria. A week later the parcel still hadn't arrived. Despite numerous attempts to find out what's going on, I couldn't get an answer from them. On 6 December I received an email from their Joburg branch saying the bucket "leaked" with a photo attached. The photo clearly shows a battered and bruised bucket, which only means it was not secured properly. I asked them to send it back. Lo and behold there is a crack through the lid.

Guess how helpful they are in compensating us for the damages they caused? Jip. Not at all. I am still waiting on answers from them and they all seem to have died of something over the festive season.