So frustrated and disappointed

Extremely frustrating and disappointing.

I contacted Courier Guy to enquire about collecting a Document from Dirco. I was told how to do it, and did as I was told and hooked the collection. I also emailed the letter of authority needed and received a confirmation that it was received.

I selected the overnight option and paid more as I urgently needed the document.

I then saw collection failed. So I emailed courier guy to find out why. Only to be referred 3 times before someone could tell me it’s because they didn’t have a letter of authority (which I had sent).

Furthermore I was told it is rescheduled for next week Thursday because Dirco only does collections then. Which is not true and I had indicated it on my waybill that operating hours (Collection of documents) are on: Mondays, Tuesdays, Thursdays, and Fridays 08:30-12:15. Thursday is too late - that’s why I did the overnight option.

Please can someone contact me as this has been a shocking experience. Waybill:

DD-F9CO70