Smashed product in a well packed and well marked bos

First message sent via WhatsApp on the 24th of October regarding severe damage to a package Query was noted to be escalated No reply until Monday 28 October Denying any wrongdoing Received an unsatisfactory call on Tuesday 29 October with a promise to escalate again Thursday 31 October still no feedback from Courier Guy Huge damage to suffer for a small business plus zero attempt at resolving the issue

Box looks like it was literally stood on, despite being filled with bubble wrapped AND TAPED ALL AROUND WITH FRAGILE TAPE AND FRAGILE STICKERS. What is the point of marking boxes if they will indeed not be treated as fragile.

Can I please get this issue resolved Courier Guy? You cannot have your tagline: "We would love to handle your package" when all you did was MANHANDLE my package