Smash Your Parcel, Deny all Liability

After many occurrences of good service my last experience is shocking.

I purchased a framed picture from a dealer in JoBurg. As an experienced dealer he packaged the picture well and covered it in Fragile stickers as well as writing clearly that the parcel should not be stacked or dropped. I was disappointed when I received notification from the Cape Town hub to say that the glass had been broken. They unpacked the parcel, removed the broken glass and repackaged it with a bit of bubble wrap.

Liability for broken glass is denied deep in the terms and conditions. When the parcel arrived and I unwrapped it the frame was broken, the picture, a 100 year old print, was split and there were scuffs all over the surface, none of which were present in the photographs I was sent by the seller.

The Courier Guy denies all liability for such woeful treatment of a parcel properly wrapped, covered in Fragile stickers and written advice. The long and the short of it seems to be that no matter how your parcel is packed, they can treat it as badly as they wish and deny any liability.

I accept that no-one is perfect. What I do expect is that when something unexpected happens the person at fault takes responsibility and makes reparations. That displays integrity and despite the mishap I will continue to use them. The Courier Guy appears to be sadly lacking in this regard and I urge you to think very carefully before using their services.