Shocking Treatment by The Courier Guy

I am really disheartened about the shocking treatment that I received this morning from the person who delivered my parcel, and subsequently the call centre staff when I phoned to report the verbal abuse. I ordered a parcel from The Herbalist, and paid for courier fees. I was informed that my parcel will be delivered in 2-4 working days, but that I would receive notification via email.

I got a missed call on my phone yesterday with no message, sms, whatsapp or anything. I called back and it was the driver that was at my house to deliver my parcel. I told him that I did not even now that the parcel was out for delivery I did not receive any notification from anybody. This morning the driver came back - I am working from home, and said that he required the pin. I told him, as I told him the day before that I have not received any pins. He shoved his finger in my face and screamed at me that I received it I must check my phone. I told him a few times that I did not receive any notification, and he kept on shouting at me. In the next few minutes I then all of a sudden received a whatsapp - I then said to him - something came through now - and he said yes I told you you got it? Shocking!!!!!!!!!!!!!!!!! He screamed at me again and said just give me the 3 numbers. I gave it to him, he said nothing and sped away. When I phoned in to report him, the person said that they have been using this external courier company for 5 years and has never had a problem. Really? I am absolutely shocked.