Shocking service. Lots of airtime wasted and parcel was never picked up.

Shocking service today. Last night I used their Xoc service for a parcel to be sent from Somerset West to Bonnievale. I made sure to email them the Pop. This morning after 9 I got my way bill number. I phoned them just after 9 just to check up if everything was on track. Sorry we cant find your order let me put you through to the xoc department. Just rings and rings. No answer. The rest of the morning I try phoning the CT branch. I tried phoning atleast 20 times. No one ever answers. By this time I've used up almost R70 in airtime. Eventually I get hold of the xoc department. I'm just about to give the guy my waybill number and there goes my airtime. An hour or so later I try both branches again. Still just rings and rings or have to wait for the next available operator. At 17:30 I use my mother's phone. I phone atleast 10 times and eventually get hold of someone at the CT branch. They put me on hold again so I can be transferred to the person in charge. Once again I am put on hold for ages until the phone line cuts off. I phone a couple more times and get hold of someone. They say they just want to check something out and can I hold the line again. There goes all my mothers airtime. I then try again at 17:50 with my father's phone. I phone both branches mutiple times. I then Google The courier guy CT and it says closed. All in all my parcel was never picked up and now I must try explain this all to my customer. I understand that you are probably extremely busy now but please try employ more people or do something at your massive CT branch.