Shocking service & damaged goods

Parcel was sent via airfreight to CT from JHB (waybill TCG***) on Mon 14th Dec and only delivered on 22nd Dec BROKEN. Parcel was wrapped extensively in bubble wrap in a box with FRAGILE stickers all over the box). The CORRECT postal code was given on the waybill 7441, but a typo on the address (Sunnydale instead of Sunningdale). No one bothered to contact us to confirm the address or state there was a problem or confusion. MORE than a week and eventually me yelling at someone until they delivered it. The driver even phoned the recipient on the 15th to confirm directions and still the goods took another WEEK. They arrived BROKEN and must have been bashed and thrown very hard for it to break. I tried to call a manager to sort this out, was put on hold for 10 minutes and then cut off. DO NOT USE this company!