Shocking Service by The Courier Guy

I left some article at Hazyview Cabanas. I created an account with The Courier Guy (AAA201), got an online quote for the package and paid the money over to them. I created the shipment request onFriday, 15 December, got the waybill no. (QSD3QQ), and was told the parcel would be collected on Monday, 18 December and be delivered to me in Pretoria on Thursday, 18 December. By now, the parcel has not been collected at Hazyview Cabanas. I have sent numerous emails, tried their online chat messages, but I receive no feedback. I am continously trying to call their Nelspruit office which is responsible but they don't answer their phones. If I track the parcel it tells me that my waybill number does not exist, yet I have the waybill, and the payment for the shipment was taken off my account. I am at my wits end with this poorest of poor customer service.