SHOCKING SERVICE AND TOTALLY UNRELIABLE

Requested envelope be collected in Cape Town early as possible on 1.12.2021. Only collected at 1h600. Delivery scheduled for 3.12.2021 in Johannesburg. NEVER HAPPENED, no reason given. Now 6.12.2021 and my envelope has been dispatched now again. CAN NEVER GET HOLD OF ANYBODY TELEPHONICALLY ON ALL LINE NUMBERS PROVIDED @#$#%$!#@%!$#%!#%!