SHOCKING SERVICE!

The Courier Guy, you are SHOCKING!!! First, you send a parcel supposed to go to Polokwane, to Cape Town. Then, you damage the parcel, and send the damaged products to my client.

Then, it becomes a HUGE effort, to try and get a refund from you, a refund being just to have my account with you credited, as for a refund in my bank account, is almost impossible.

Literally spend hours trying to resolve the issue, getting conflicting info from the area rep that I signed up with and the claims department, NO communication.

Worst of all, is that the driver that collected the parcel, got blamed for the parcel being send to Cape Town, rather than Polokwane. Wow, your drivers sure do hold a lot of power and responsibility then if they, on top of collecting and delivering, still have to sort out parcels at the depot and ensure it get sent to the right destinations, maybe that explains why they have to drive like hooligans on the roads, so they have enough time sorting out parcels at the depot!

This is the same driver, I've actually previously wrote an excellent positive review about, for his services is always fantastic and he doesn't drive like a hooligan either. Pity, TCG, never even informed him of the positive review, so much for uplifting your employees and rewarding loyalty and good service!