Shocking service

I ordered an item from Makro on Saturday, 20 April. On Wednesday, 24 April, I received an SMS from The Courier Guy telling me that my parcel was out for delivery. It never arrived. On Thursday, 25 April, I called The Courier Guy only to be told that the driver had been to my house the day before, but no one was home. This was a complete lie as I had been home all day working from my office which overlooks the front of my home. On checking the tracking at lunchtime on Thursday, I noticed it then said that the order had been cancelled as it was damaged in transit. I called again, and was told that they had already been in touch with Makro, and a replacement would be sent. This morning I called again for an update on the situation, and was told that they don't contact the supplier.....I need to contact Makro and inform them of what happened. So the item that I have paid for, and that the supplier has dispatched, was broken by a negligent driver, but it's not their job to sort out the mess that they made. Given that they didn't even bother to contact me to inform me of the fact that they damaged my item, I find this disgusting. I cannot believe that, not only are they so blasè about the fact that they damaged my item, but they also seem loathe to accept any responsibility for their negligence! Zero customer service. The Courier Guy, it's a big NO from me! ☹