Shocking poor service

I require assistance with a email address of the complaints department for Courier guy head office. I dispatched a parcel from Durban on the 10th of march to the Central Drakensberg. It arrived in Ladysmith on Saturday the 11 March. Courier Guy was coming to my area on a Tuesday and Thursday. When my Parcel did not arrive by Tuesday 14th of March 2023 I CONTACTED Ladysmith branch to enquire why my parcel had not been delivered. I was informed by the operations manager that the have changed their routes and will only deliver on Mondays and Fridays in my area and my parcel would definitely be delivered on Friday 17th March. On Friday afternoon the 17th I call Ladysmith branch again to ask where my parcel was. After been told they have not been in my area that Friday I requested to speak to the branch manager. The branch manager then tried to lie to me and inform me that they did not do my area that day. I then informed her that I had picked up 3 parcels from the Courier Guy podu box that had been deposited earlier and had confirmed with the reception at the location the above mention parcel should have been dropped off at that courier guy had been and delivered other parcels. The Branch manager insisted that they had not been in the area to which I eventually got angry told her to stop lying to customers and again told her that I had confirmation that courier guy had indeed been to the same address that my parcel was due to be delivered. All I was offered was “ I am sorry” and my parcel would be delivered on the following Monday and there is nothing she can do about it.

The contents of this parcel contains spares for two of my biggest customers and is not impressed that the spares have not arrive for his resort which in turn damages my reputation on been able to deliver a service. Today is now Wednesday the 22 March and still no parcel. That means my parcel has been lying in Ladysmith branch since the 12th. I have not received a call or email from the branch as to why my parcel has not been delivered on Monday as promised again!!!!!!

Is this the level of service one can expect from courier guy because then I have to start using a different service provider. This is not the first issue I have heard about Ladysmith branch. Something need to be done about this shocking level of service!!!!!!!!!!!!!!

I have attached a screen shot of the tracking site showing the parcel at Ladysmith on the 12th of March.

I await a response and what will be done regarding this situation and ensure this will not happen in the future. The fact that the Branch manager either does not know what is going on in her branch or is happy to lie to customers is shocking