Shocking customer service and incorrect charges (they admit)

80% of the time they get it right but the 20% is definitely the WORST and spoils the 80%. From incorrect billing (4 times and more with their faulty scanner for weight and size), to completely not picking up booked shipments and offering no reasonable explanation and just willy nilly charging you what they think. Customer service is arrogant to say the least - we will look else where.