Shocking and Disappointing Service – Missing Parcel

I am extremely disappointed with the service I’ve received from The Courier Guy’s Pudo regarding a parcel I sent from Johannesburg to East London on Friday, 7 March.

From the moment I deposited the parcel, the tracking status showed “submitted” and “collected” with no further updates. After days of waiting, I contacted Pudo on Tuesday, 11 March, to find out what was happening. Instead of a solution, I was met with a frustrating back-and-forth of emails and calls asking for the same details repeatedly — contents, locker info, and other information that should have been tracked from the start.

The Johannesburg branch told me the parcel was no longer in their facility and that they’d follow up with the East London branch, promising to get back to me immediately. That never happened. After waiting yet again, I took matters into my own hands and called the East London branch myself, only to be told they had no record of the parcel and didn’t know where it was.

It’s been six days now for a delivery that should have taken only one or two. I’ve wasted my time being bounced between departments, with no concrete answers or accountability. Every call just passes the problem onto someone else, and I’m left in the dark, wondering where my parcel is. This level of service is unacceptable.

I’ve used Pudo before and had no issues, but this experience has been nothing short of infuriating. The lack of communication, responsibility, and urgency is shocking. I have a life and other responsibilities — I shouldn’t have to chase a courier company for days on end, with no answers in sight.

Up to this moment, I still don’t know where my parcel is. Pudo, do better. This is not the service you promise your customers, and it’s certainly not what I expected. I deserve answers, and I deserve better.